Managed IT Service

Avoid Problems Before They Happen

What are Managed Services? Managed Services provide constant monitoring and maintenance of network and computer systems to reduce the risk of failure.  It is the same failure that can lead to data loss and interrupt the flow of business. Costs can accumulate quickly when your system goes down and when staff members are unable to perform their work. According to Roger Sessions of ObjectWatch, the total annual cost of IT failures in the US is 1.2 trillion dollars.

Added Bonus


Medisoft Network

Firewall With our Managed Services, we include a free rental of a sophisticated firewall.
Antivirus The latest Microsoft antivirus software is also included.
On-site backup We provide a free rental of on-site backup software and hardware that uses the latest imaging technology.
Online backup With our Gold or Diamond plan, you will be eligible to receive special on-line storage and software pricing.

All included at no additional charge

Month-Month no long-term contract with a one-time boarding fee
OR
Boarding fee waived with 12-month contract

Sometimes backing up your computer is not enough. 65% of people who are performing backups are unable to access that data when they need it. Through 24/7 remote monitoring, constant system optimization, and backup verification we can help protect your data and the performance of your systems to minimize downtime and save your practice money. If hardware fails, tested backups can be restored quickly.

Medisoft Cloud

Why Microwize’s Managed Services?

Preventative Maintenance: Microwize’s constant monitoring will help prevent problems before they occur.

Knowledgeable Healthcare IT Staff: Microwize’s staff of experts work exclusively with clients in the medical field. Our technicians are thoroughly trained with Practice Management, Electronic Health Records, and server software. You will never need to coordinate between IT companies again.

Higher Level of Support: By having complete control of your IT infrastructure, Microwize will be able to manage your systems more efficiently and effectively.

Predictable Costs: The costs for managed services will remain at the level specified, so your IT budget will become stable and predictable. We will manage the life cycle of your machines and plan your future hardware upgrades so that there are no surprises when upgrades are needed.

What We Do

  • Manage and monitor desktops, servers, firewalls, networks and backups.
  • Install and manage software updates and patches.
  • Install, manage, and update protections against: virus, spam, spyware and malware.
  • Backup servers, workstations, PACS systems, and other important data.
  • Install, configure, and manage firewalls.
  • E-mail hosting via Microsoft Office 365®.
  • Urgent-care IT providing 24/7/365 technical support.
  • 100% USA labor; no out-sourcing.

Peace of Mind Means Starting Here

Many of the Healthcare IT Services included in Total IT Management are available à la carte. We’ll work closely with you to make sure your particular needs are met.

Our Healthcare IT Services help you:

  • Enable secure access to critical patient information.
  • Improve performance of the EHR/EMR software.
  • Ability to print and scan locally or remotely.
  • Protect your practice against any HIPAA violations.

Our Managed Services Plans Cover

IT Preventative Services

Managed Services Plan Includes:
GOLDDIAMOND
System Monitoring
System and Windows Event Log Monitoring
Patch Management
Antivirus Software Management/Updating
Notification of Failure/Outage
Content Filter Configuration
On-Site Configuration Management
Remote Configuration Management
Sophisticated Firewall Device (free rental)
Firewall Replacement Warranty
Internal Backup Software (free rental)
Internal Backup Hardware (free rental)
Internal Backup Monitoring
Online Backup Software (free rental)
Online Backup Space* (free rental)
Online Backup Monitoring

Peformance Enhancement

Managed Services Plan Includes:GOLDDIAMOND
Optimization
Firmware Updates

Support

Our Managed Service Plans Cover

Managed Services Plan Includes:GOLDDIAMOND
End-user Support Portal
Unlimited Phone Support
Unlimited Remote Support
Priority Request (1-2 hours response/call-back)
On-site Support (4 hours response time)

System Recovery

Managed Services Plan Includes:GOLDDIAMOND
System Recovery Remote **
System Recovery On-Site
Labor for Replacement of Parts and Units

Management Tools

Our Managed Services Plans Cover

Managed Services Plan Includes:GOLDDIAMOND
Risk Mitigation Plan
Disaster Recovery Options
Asset and Inventory Tracking
Monthly Health Reports
Network and Infrastructure Diagram

Need more info?

Call us at 800-955-0321

Call 800-955-0321 or Click below

Download a Demo

Free trial software and online demos

Try a Free Demo

Schedule Live Demo

Let our experts show you our solutions

Let our consultants customize a demo for your practice

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Amany Elamir
Office Manager Elamir, Mazhar MD

“As usual we had a great service with Microwize. Thank you so much for your care. “

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Maria Squirlock
Administrator Immedicenter

We have been working with Microwize Managed IT Services since 2009. The IT staff was knowledgeable to identify a major cost savings and improved the quality of our large and complex medical practice. Microwize Technology’s IT Services is a company that is extremely educated and extremely knowledgeable. Their passion to deliver quality service is unmatched. Microwize Technology’s IT team of professionals immediately understand our issue and provide quick, efficient & effective solutions. When ask to do something, they get it RIGHT the first time. Their dedication to our practice shows the value of their services. When we call each time, they have SURPASSED our expectations every time! Microwize Technology’s IT team exceeds all the other IT companies and do a fantastic job for us!

 

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John Saegaert
Administration Belmont Eye Center

We find Microwize Managed IT services to be superb and transparent.

When we’ve needed back-up, Microwize has been infinitely helpful, readily accessible and most capable in addressing our concerns.

We are most pleased to have Microwize as our partners.

Dr. Janjua
Physicain Janjua Facial Surgery

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