We have retired and closed our office. This seems like a good time to give an eval of your company. I found Microwize at a very frustrating and stressful time. I used Medisoft since 1993 and have seen many changes with this software. The worst part was when they got too big to give their customers support for the product. I ran across Microwize by accident and it was a great find and even better decision to become a customer. The support given was 10 out of 10. Thank you and wish continued success.”
— Elaine Browning, Office Manager
I want to thank you for your efficient work in our Lytec 2005 Single User purchase. We had the program this morning in our Office in less than 24 hour.
Congratulations! You are an excellent representative and I hope we will be able to make more business in the near future.”
— Alberto Borrego
Dr. Carlos Lavernia
The new system is working out so well! We have already saved so much time not having to post everything in 9 different places. Thank you so much for helping us get there!”
— Jonathan Howar, AR Specialist
Your team is extremely efficient in their response to any questions or concerns that I have. Either by email or phone, I feel that whenever I need assistance, they are there! While they have their own IT experience, they have been gracious enough to work with the IT person I have used for decades. I appreciate that willingness greatly. I am amazed by your support team and how quickly they resolve whatever the challenge may be. It never seems to interfere with my work with patients, in no time I am back up and running! Kindness and efficiency are attributes I appreciate very much in today’s society; there is not much room for a delayed response with medical billing! So when I can stay present with my clients it’s because I have great people backing me up. Serving with kindness makes all the difference, thank you!”
—Dr. Lauren Nappen
I am one of your customers and wanted to say thank you so far for your staff. They are hard-working and dedicated men, real problem solvers. These technicians I came across a few times recently and noticed that they love their job, they do care about customers. They have never ignored any phone calls and respond quickly. They are very efficient at what they do and do it perfectly to the customer’s satisfaction. They treat customers with deep respect and have very good knowledge about computers and software. It has been a great experience. Thank you very much for keeping the great people around you. I am sure you have more great people around you. It has been a great experience and a great pleasure to work with your team. Thank you. Best wishes to you and your company.”
—Dr. Boris Abayev MD
The support staff is excellent and helpful, the system works perfectly.”
—Kikue Lynch, Farid Ghebleh MD PC
Microwize does what they say! You should work with their team, they are awesome!”
—Leda Rafter: Physician Billing and Consulting Services
The single biggest benefit since joining Microwize is the quick response. When issues pop up, I always get a prompt response and quick solution. Microwize is extremely responsive to my needs, I never have a problem getting through to a technical adviser. If anyone is on the fence about choosing Microwize as their IT firm, I would say do it! I have and will continue to recommend Microwize to my colleagues. I have found the service to be superior to my prior 2 companies that I had worked with and I find the pricing to be very fair.”
—Dr. Gianni Persich, Persich, Gianni DPM
The Microwize IT staff is easy to reach and always gets me an answer AND offers a solution! Saif has been especially helpful for me. The responsiveness is a major differentiator from other IT firms, and the reason I choose Microwize. I have been with Microwize for over 3 years now and still have not had an issue – that says something!”
—Dr. Thomas Cusumano, Cusumano, Thomas Dr
Moving to the cloud has made the functionality of my program much more reliable. I am so happy that some important tasks like daily backups & system patches & upgrades are all done automatically with the cloud service! I have been a client of Microwize since 2004! The IT technicians from Microwize are absolutely incredible! They have been able to fix any issue that comes up to make my program run as smoothly as possible. The availability of getting a tech to work on my system is so quick. That is one if the best benefits of your service because my system is never down or unavailable for any length of time! If someone was on the fence about moving to your cloud service, I would tell them that it is the best decision that they could make for their business and their peace of mind! The price for the amount of time and worry is well worth every penny! I promise you will not regret getting on their cloud service! It has far exceeded my expectations and i can rest at night knowing that my program will be there, ready to access as soon as I need it and that all my data is secure, retrievable and protected!”
—Denise, Boca Office Medical
As I travel often to my family, I need to be able to keep up with my work without missing a beat or having any complex log-ins. Microwize Cloud has allowed me to work from anywhere, easily! Customer service is very important to me, and the Microwize team has always been able to help get me up and running right away whenever I have a quirk. I have been a customer for over 27 years and I recommend the Microwize/Medisoft product and service!”
—Fran Glucroft, Medical Office Manager
Our company has used Microwize for Medisoft, Medisoft Clinical, and IT support for years and has been very satisfied with their service. Professional and responsive and would readily recommend.”
—Eugene Sala
Microwize answers my calls and resolves my issues in a timely manner. their staff is on point as always and executes resolutions brilliantly!”
—Virginia Rodriguez, Eye Group of Connecticut
Microwize’s staff was very professional and knowledgeable while not making me feel inept. I am extremely satisfied with the way he carefully took care of everything for us.”
—JoAn and Carolyn, Peter F DiaPaolo MD
We have used Microwize for several years now, besides the off-and-on issues that one generally has with any clearinghouse, they have always been very responsive to address issues and provide solutions. Recently we had an issue with billing, and after a few communication hiccups, Nourhan Hassan came through and fixed our issues. She offered different options for credits to our account and communicated them efficiently. In regards to service and support, Microwize is very very good. They have prompt response times and are extremely knowledgeable. I would highly recommend Microwize for any practice/biller.”
—Daniel Toriac
I have been using this software for 15 years, but what’s great is the quality support I get from Microwize. Mike K has been especially helpful to me, thank you for quickly understanding and resolving my issue!”
—Jill Chonofsky, Jmc Medical
Microwize Cloud services allowed our small business to act faster and increased our mobility. We have been with Microwize since day 1 because they provide fast and user-friendly service at all times.”
—Maribel, Dr. Raashan Williams
Microwize is a great company to work with. Always accessible when we have problems. Our system is working much better since we switched to Microwize.”
—David Texas
I always have a great experience with Microwize. Their support is great. I work with Edward Magdy for MACRA and he very efficient and knowledgeable. I would highly recommend Microwize for all your needs.”
—Tiffany Percan, Montville Family Practice
Quick to help me when things are not going perfect, I know I always have someone who treats you with kindness and respect.”
—Ivy Borrero
Nourhasn Hassan is great at what she does at Microwize accounting/billing. Ken, Tim, and Vlad have also been amazing to me any time I call in. Great customer service overall–I would highly recommend.”
—Fahad Siddiqui, Advanced Diagnostics Imaging of NJ
I’ve had a good experience with Microwize employees, they are very good, hard working, and responsive employees.”
—Zafar Ansari, Waldorf Medical Group
Excellent company. I have been working with them for over a decade and they help keep my practice running smoothly with their technical support with our EMR and practice management software (medisoft). In addition, Ahmed Khaled is especially skillful and helpful with running reports for us.”
—Jeffrey Weiss
I was very satisfied with the quality of support I receives, excellent job at resolving my issue in a timely manner, I would recommend Microwize to any of my colleagues.”
—Krishan Singal, MD
Microwize is an outstanding company. The support is the best you can get! I would recommend this company to anyone that wants stellar customer service.”
—Susan Wotasek, Janjua Facial Surgery
The Microwize team has always been very helpful to me and my practice.”
—Saied Jamshidi, Saied Jamishidi MD
I had a great experience with Microwize, Vlad helped us today, he is very pleasant, knowledgeable, and was able to fix our issue quickly, thank you.”
—Lisa Kostick, PEB Medical Billing
The Microwize team is very detailed and thorough, patient for CMS Measures management which resulted in our highest rating and reimbursement to date. Highly recommended”
—Dr. Raval
Great experience with help and support. Always great working with Edward, great person to work with if you need help.”
—Liliya Yusipovich
Great service overall, Saif is especially amazing! He is the best help we’ve ever had!”
—Alina Anderson, Specialty Facial
I am very happy with my remote employee, in that it relieves my front office staff from the burden of posting payments from insurance companies and performing monthly billing. The employee is also very helpful in billing secondary insurances. I am appreciative of the fact that my remote employee is able to answer other questions that arise in a timely manner.
I would highly recommend the remote employee. I know there are other tasks I could refer to the employee that I am not utilizing as well.
—Gary Turer
Today is my last day at Northport Podiatry after 26 years. I think I’ve been working with you for 15 or more. I can’t recommend Microwize highly enough and would like to thank you all for helping me through so many changes and challenges. Mr. Gabriel should be extremely proud of what he has built with your assistance and expertise. Maybe we should escalate this ticket so he can see it?! My heartfelt thank you to Moon, Vaida, Omar, Dr. Nesma, Yasmin, Saif, Jonathan, Justina, Ahmed, Soha and Jordan and everyone else along the way.
—Mary Moccia, Office Manager Northport Podiatry, PC
Even under extreme hardship conditions (freak October snow storm with power outages affecting the Microwise Office), they were able to provide emergency technical assistance remotely from their homes! Now if that is not customer service … then what is! Robert Gabriel, you should be very proud of your staff. Many thanks to Jennifer, Rhonda, and Robert D(technician). Outstanding teamwork.””
— Dr. Patricia McLaughlin, New York, NY.
“I wanted to personally let you know what an amazing team you have at Microwize, they are all so wonderful, skilled, and so professional. You have built such a wonderful company with great people and I feel blessed and grateful to have such a great service. I wanted to especially mention Vlad because he has been so accommodating, is so skilled and always addresses my issues and fixes my problems quickly.”
— Magdalena Fit, Practice Administrator
We are writing to thank Microwize for the wonderful staff. We have been working with your company for a couple of months, there are a couple of persons we have working together. The staff we work with is not only knowledgeable but also working with a professional mindset, fully hearted, caring, understanding, pleasant. These staffs are great assets to your company and make your reputation enlarge, we will strongly recommend your service to others.”
— Chau Hoang, Assistant Manager of Familycare Pediatric P.A clinic
I have been a Microwize customer for many years of billing for my practice. Today, Mr. Ahmed came to the rescue of my biller, Grace, who encountered a confusing problem. He provided such excellent and kind service that Grace was deeply touched. He solved the problem and extended a great level of patient, caring, steady, and expert guidance in responding to Grace’s computer anxiety. He solved the problem, and we would like to bring our attention to the fact that we are very grateful for his help.”
— Dr. Michael Stowe
The single biggest benefit of Microwize is competency. Microwize was able to solve problems that my prior IT support company struggled with for years. Microwize is much more responsive, speak to physicians in non-tech terms, and deliver on promises compared to other support firms. It was the best IT decision I’ve ever made for my practice, well worth the cost, and the staff is a pleasure to work with.
—Vadim Finkielstein, MD FASN
We have been using Cloud services from Microwize and are extremely satisfied with them. Excellent value for money and the support techs are phenomenal.”
— Denise Kelly, Boca Office Medical Billing, LLC
Reliability has been the single most important factor. With the previous vendor, the system frequently crashed which put a huge delay in our patient intake and collection process. What sets Microwize apart from other firms is their system reliability, dependability, and readily available tech support. If you’re looking for a cloud service, there’s no debate, go with Microwize.”
—Dr. Min Cha, Brunswick Urgent Care
I used to “do it all”: Except for software content related issues I tried to update, upgrade and fix software/hardware. But the demands were outstripping my available time and abilities. Now we are in the Cloud and have a support contract, it has taken that responsibility and (frankly headache) out. We migrated from Medinet. They were much smaller, and albeit very attentive, not always to respond with the same efficiency as Microwize. I think they offer a broader palette of services than other companies. For things out of scope (i.e. web-site SEO) Robert has given me proper referrals. It has continued to be a pleasure working with all of you at Microwize, thank you for all that you do.”
— Dr. Norbertus Robben, Mind Your Skin LLC
Microwize stands out from other companies because they are willing to go the extra mile. They always give me awesome support & develop new solutions for fixes. Overall, they helped us increase productivity and efficiency & implemented the right solutions for our company. Microwize is honest, sincere, understands the bigger purpose of technical support, and understands our company needs.”
—Maria Squirlock, Immedicenter
The single best benefit is that I know our information is safely stored and overlooked by a reputable company. The people who work for Microwize are wonderful, be it in sales or support they are always available, professional and resolve issues in a timely manner. Also like the ongoing classes on their products. Check them out!!!”
—Marlene Todaro, Hampton Counseling Center
Microwize Cloud services are easy to access wherever I am. One thing Microwize does better than any other Cloud solutions provider and IT firm is that they are always available, which is very important for my practice. Staying on top of registration and being proactive during the implementation process has contributed to the success of my implementation.”
—Vera Ruff, Mount Laurel Pediatrics
Availability and access have been the single biggest benefit of Microwize Managed IT services. There is always someone available and a real tech is just one phone call away. The speed with which problems are resolved and the deep commitment you have to us as a client makes Microwize stand out from all other IT firms. I would not hesitate for a moment in recommending Microwize to anyone as their IT solution. There’s a reason we’ve had this long relationship with this firm and it’s their superlative IT team.”
—John Saegeart, Belmont Eye Center
“Our Agency has been doing business with Microwize for several years and we have been very satisfied with their service, today I had a question regarding our account and within minutes Staff contacted me and gave me the information I needed they were very helpful and courtesy with their responses”
—Jaycene Cassata, Area Agency on Aging. Region One
Super fast resolution thanks to Vlad! Excellent support”
—Stephanie Pallen, Pain Management Solutions
Novel Medicine has been working with Microwize for many years. Their customer service and technicians are beyond excellence. We worked with them submitting MACRA and our experience was phenomenal. Edward Magdy and Moon Jung are available for our practice 24/7. Although the developer of the program has been changing the features, which sometimes slows down our workflow, only the presence of a great support team from Microwise makes it possible to not interrupt our patient care. We want to highlight the work, support of Vlad (Technical support), who is always helping us -“like 911″ What is great about this company – the whole team always finds ways to customize the program as our practice needs. We would highly recommend this company. Novel Medicine PC.”
—Jessica, Novel Medicine
We have been with Microwize since 2007 and are happy with the product and customer service. I am writing this review, however, because of how they went above and beyond recently. I made an error that deleted my fee slips (these were created by me and took many many many many hours to do so) I was told in 2007 that if you delete they are gone and I mean forever. We are a busy practice and this particular fee slip is used with nearly every patient. DEVASTATED is an understatement. After picking myself up off the floor and accepting I would be recreating a new fee slip I realized that I recently purchased Microwize’s backup plan. I already had another office-wide backup but felt going with them, in addition, was a good idea. Keep in mind…2007 said no way it would be gone so I wasn’t optimistic. It was a bit of a hail Mary call (football reference). I reached out to Microwize and they immediately connected me to a tech, and I said, “What are the chances this can be retrieved?” He wasn’t sure and didn’t have an optimistic outlook, but assured me he would do everything he could to help. Turns out because it was in the time frame, the fee slip had been saved in back up before the next save was scheduled. I can’t say enough about how kind and calm he was and he restored it all! I was not charged for the call. What a bonus. It has been a while since this happened, but it is so worthy of a 5-star experience and I feel I should share it. It is killing me that I cannot remember his name!! I love this company and it is worth every penny to get that back up!! They have been great to work with over the past 13 years and this last experience was the best yet!”
—Naperville Integrated Wellness
I finally decided to go solo again and pursue a telemedicine practice. I researched several possibilities and finally decided to re-explore Medisoft. I used Medisoft for almost a decade up to 2014. Back then it was the best way to bill for a solo busy practitioner like myself. This time, It took me 24 hours to get set up and trained. The support is excellent and the new features are what I need to spend more time on in the clinical side of my practice.”
—Liam Alexander Briones MD, MBA, PScD
Microwize MACRA services continue to be excellent. Vaida always did an incredible job, but is on temporary leave now. Her replacement, Ed, is off to a great start. Very well organized and professional. I miss Vaida but I look forward to working with Ed. I am very fortunate to have them on my team”
—Dr. Robert Boyd, Woodbridge Medical Group
The Microwize team is very knowledgeable and helpful. They are up to date with the most recent technology, friendly to work with, and are always available to answer questions. We highly recommend them.”
—Wagdy Whelan, Wagdy Habashy MD
They are very accountable and responsive, I give a lot of expectations to them and they handle it, they’re very smart. I wish all employees we have in-house are as accountable as your staff.”
—Andrea, Urgent Point Inc
Microwize’s staff always exceeded my expectations on any report I needed created. I have never worked with a more knowledgeable support tech. It is very much appreciated to have someone highly capable of providing the service needed to keep operations running smoothly.”
—Tara Kettle, Office Manager at Edge Billing, LLC
Microwize has been great to work with – knowledgeable, professional, and respond in a timely manner. Highly recommend! Thank you again!”
—Debra Lewis
The Microwize support team and accounting (Nourhan Hassan) are to be commended for their efficiency and quick responses any time they have been called by me.”
—Stephen Brodsky, Stephen Brodsky MD
Our system from Microwize is easy to use, and the tema is always helpful when we call.”
—Dara Lopez, Air Exchange Oxygen
My problem was resolved within moments of my call. Kudos to the technician for his rapid diagnosis and resolution, I’d highly recommend Microwize.”
—Ronald Silikovitz, Metropolitan Psychological
I’ve needed help resolving several issues in which the rep is always super helpful and knowledgeable. I’d definitely recommend Microwize to my colleagues.”
—Michelle Arredondo, Advanced Pain Management
I am happy with the services provided by Microwize. They are very responsive to service requests and provides excellent support to our office over the years.”
—Joan Li
Michael was very knowledgeable and able to assist me in a timely manner, great service!”
—Deborah Morgan, Morgan Medical LLC
I want to praise you for your dedicated and professional staff. We had several frightful experiences in the past and were searching for another vendor when we found Microwize and their amazing team of IT people. We are treated respectfully every time we need assistance and our calls are always taken immediately and handled with such great professionalism. They make us feel like we are their only clients!
Thank you to your staff for their amazing dedication and over-the-top customer service. It is so reassuring to know that when we have an issue you are right there to get us through! You are the Dream Team!”
— AnnMarie Piscopo, Practice Administrator, Highland Ophthalmology Assoc. NY
Thank you for your expertise, patience and sense of humor. I really appreciate your help learning MediNotes. I’ve been practicing with good results.”
— Saria Carter, MD
This is to let you know that it is such a pleasure and privilege for me to work with Steven Reiter, Healthcare Technology Consultant. We are able to come to a mutual &workable plan with regard to Medisoft Version 10 and technical support plan for my clinic. I have been well pleased & satisfied with his professional courtesy & business sense & tact in dealing with Better Living Clinic business operation. I just want to take a moment to express my heartfelt and deepest appreciation to you for your expertise willing heart and kindness to work so hard behind the scene to set up E-Claim as smoothly as possible between Blue Cross and Blue Shield of MS and Yoshinobu Namihira, M.D., as well as, Better Living Endoscopy Center. Thanks a million once again.”
— Yoshinobu Namihira, MD, FACG
Just a word of thanks for helping me out. In the past when working with your staff it has been always positive outcomes. They have always been helpful & professional. Too often we only receive the negative comments. Never the positive ones. So here is: you guys are great and thanks for all your support when needed. In my future employment I will def. refer to Microwize.”
— Vivian Colontino
I have been with you upwards of a year, within that time we have noted several staff members that have been extremely helpful to us in solving our network and Medisoft issues. Your staff always goes above and beyond when helping us to the extent that our issues are solved within minutes. If the issues are complicated and require more time or collaboration from different departments, they make sure to keep us in the loop and take care of the issue so that there is no delay in our work. We could not be happier with your team.”
—Sabrina Rajput, Brick Psychiatric Services
In all my years (20) working with our billing software, I have never found someone to be more competent in resolving issues than Microwize. Your staff has been a huge asset to our company and a time saver with their quick resolution on every issue we have encountered. I will soon be leaving this company, but I want to pass on what excellent service I have received with Microwize. It has been a great pleasure. It made the business run so much smoother once we switched over to Microwize. I wish we would have found you years ago!!”
— Tara Kettle, Office Manager at Edge Billing, LLC
Our issue was resolved in a timely manner, the support team is great. Everyone has been so helpful.”
—Timra Tung, Steven B. Tung, H.D
The previous IT company I used was terrible and got me into deep trouble with the way they set me up. Microwize came in and completely reworked my network. Ever since Microwize set me up with a proper firewall and network, I have been up and running almost constantly. Everything about them is great. Service is great. The person who services us is very knowledgeable. There are so many people who CLAIM to be IT people, but Microwize really knows IT. I have no hesitation recommending Microwize. They are very professional, the contracting process is easy and very understandable, and the service is excellent!”
— Dr. Michael DiGiovanna, DiGiovanna Family Care
Ease of mind has been the single biggest benefit since switching to Microwize Managed IT services. I know that everything IT related is integrated at Microwize and when I need something I just make one call. Microwize is responsive to our needs in a timely manner. They care about keeping us up and running. They also have a friendly staff. They were also extremely supportive and responsive when we had to make extraordinary changes in our IT due to the Covid pandemic. Microwize is the best IT experience we have had in the 25 years we have been using these kind of services.”
—Bruce Karp, Laser Surgery Care
The ability to remotely access my data easily is very important for my practice and since I have moved to the Cloud with Microwize, I have been able to do just that! Microwize is very different from other IT firms in that they are very responsive, personable, and knowledgeable. This is our first experience with Cloud services. We have seen more consistent and reliable operating system than when we were server-based; less (minimal) downtime, increased confidence that if our systems go down in office, we can access what we need elsewhere where internet is available.”
—Practice Manager, Connecticut
“The biggest benefit to our company since joining Microwize Managed IT was the instant loss of stress and frustration we had when we signed our first contract in 2013???? We immediately felt like we had our own IT Department in our office. Microwize managed everything and made it look easy, from the in-person installation of hardware in our offices, to the ongoing software upgrades, and printer and modem changes.
The IT Department even carried us through an unfortunate computer virus situation that could have otherwise brought our practice to a halt, but thanks to Microwize, they were able to keep us up and running until they could deliver new hardware to our office.
I feel that Microwize does a better job because the company always treats you like you’re the most important client they have, regardless of the size of your company. You never feel like a number, you don’t have to repeat your story over and over, and for the most part, the employees I have had the pleasure of working with have been with the company as long as we have! Go with Microwize – you will not regret it!”
—Cindy, Dr. Wali Mohammad
I have no worries about losing my data since I joined Microwize Cloud. Microwize addresses issues as they occur, without long hold times that other companies have. I have been with Microwize for almost 10 years and can I honestly say, I am very satisfied.”
—Kim, Karr Foot Kare
I am a supervisor at a large ophthalmology practice and have had the pleasure of working with Microwize for every problem. They are always quick to resolve any issues we have. They all go above and beyond to make sure our computers are running as smoothly as possible. From minor IT glitches, setting up remote users, fixing hardware in fast cost-effective ways all the way to software updates and problems they have exceeded all expectations. EVERYONE who works at Microwize is patient for those like myself who are not very tech-savvy with 20+ computers to manage. They also work to not totally disrupt your day by working with your schedule for things like server updates. They are awesome at figuring out network problems and setting up all sorts of printers to medical equipment. The IT Manager, Jonathan, and Support Manager, Michael have been amazing to work with and go above and beyond for their clients. I work with Vlad and Saif often especially setting up new users on our domains down to the most minor IT question or problem. I have had to call them multiple times a day and we get the same great customer service every time. If I could give them 10 stars I would and I think I speak for the whole practice. 10/10 would recommend to anyone.”
—Anastacia, Highland Ophthalmology Associates
I love that Microwize is ALWAYS there to help you! Excellent customer service, unmatched patience, and worth the money.”
—Suzette Leverock, Kismet Medical Billing
I run an Medical Imaging Facility and let me tell you, from day one they have been there for me, answering questions, providing technical support, best customer service, always available to answer any questions. I can’t thank them enough for helping me make my practice more efficient.”
—Elsa Mizyed
Microwize team took the time to find the perfect report that my provider asked of me… they were very knowledgeable and very pleasant to work with!”
—Lucrezia Freda, HB Medical Billing
Your staff is a pleasure to work with, they tend to me in a timely manner and take time to understand my issue and give me the best resolution. I will definitely be recommending Microwize to my colleagues.”
—Eze Kogan, Arthritis Center Inc
Novel Medicine has been working with Microwize for many years. Their customer service and technicians are beyond the excellence. We worked with them submitting MACRA and our experience was phenomenal. Edward Magdy and Moon Jung are available for our practice 24/7. Although the developer of the program has been changing the features, which sometimes slows down our work flow, only the presence of great support team from Microwise make it possible to not interrupt our patient care. We want to highlight the work , support of Vlad (Technical support), who is always helping us -“like 911″ What is great about this company – the whole team always finds ways to customize the program as our practice needs. We would highly recommend this company.”
—Jessica Morocho, Novel Medicine
I have been very happy with Microwize Technology over the past several years. They have been very helpful with my electronic medical records, remote secretary, MIPS reporting, and computer support. Special thanks to Moon, Edward, Vlad, Saif, and Maryann for their outstanding services. I would recommend Microwize highly to my medical colleagues!”
—Gary Turer, Gary Turer MD
Our office has been with Microwize for Medisoft support for many years. They have been great to work with – knowledgeable, professional and respond in a timely manner. Highly recommend!”
—Michele C
I have had a really good experience with micro wise. I have called for tech assistance and have always been helped expertly. These people really know Medisoft ! Highly recommend.”
—Brad Sing
I can’t speak highly enough about their depth of knowledge and expertise in this ever-changing world of healthcare. They have helped me manage a small but very busy podiatric practice for years. No waiting on long holds for support. Courteous, fast assistance. They are the best!”
—Mary Moccia, Northport Podiatry
Very helpful and professional. Have not had a single issue since i have been using Microwize technology services.”
—Seema Longi
Microwize is the best! They make everything simple and easy. If you are not working with them right now, you are missing out!!”
—Brandon Roman, NY Chiropractic & Physical Therapy
Very helpful and professional. Have not had a single issue since i have been using Microwize technology services.”
—Seema Longi
Microwize representatives are very professional, knowledgeable, and courteous, especially Nourhan Hassan. Thank you all.”
—Syed Hasan
Johnathan and Ahmed were both great, they took the time to understand my issue and resolve it in a timely manner. Everyone at Microwize is so helpful, thank you.”
—Dr. Ravi Alagar, Alagar Medical Associates
Microwize has given me quality support and does an excellent job at understanding and resolving my issue in a timely manner.”
—Roshel, Novel Medicine
My issue was resolved in a timely manner thanks to the excellent service at Microwize.”
—Alicia Halleran, Thompson Medical, and Chiropractic
I filed my first set of Medicare claims today. They received the Medicare application on the 19th of this month and they gave us the submitter ID on Tuesday. I filed this evening and all went well. I have RR Medicare and BCBS yet to go and we will be done. Your staff has helped so much with this in such a professional manner. I was apprehensive from the beginning but it has worked well with a team spirit. Thanks to all who has helped with this matter. 95% of my provider is Medicare and that is the big one. Blessings to all of you.”
— Ms. Leda
Other medical companies only cared about the large easy bills and didnt collect the smaller more difficult ones. When Neal took over my account, he left no stone unturned and got every penny collected. I love the fact that there’s always someone to answer questions and they know all functions of my EMR.
—Dr. David P Luongo, Westside Podiatric Associates LLC
The biggest benefit from my remote employee is getting organized, having the extra help and knowledgeable hands, learning all the tools available on the software I never knew it had, and resolving a plethora of billing issues. Our remote employee is exceptional, always ready to help me, and is extremely knowledgeable, she is able to resolve issues I did not even think could be resolved.
What sets Microwize apart is your staff and support. It is like you are all our employees, always available to resolve our issues. The knowledge your team has with claims, billing, credentialing, etc is incredibly helpful.
If you’re thinking about trying a Remote Employee from Microwize, do it. You will not regret it. The way the medical business is today, it has become impossible for many providers to even accept insurance anymore. Insurance companies are astonishingly difficult and refuse to pay. If you want to be able to continue accepting insurance and help a range of patients, a remote employee will make that possible at such a low cost. We thought it would be impossible since we are not digital, we have paper charts. But we have managed to find a way because Sandra and the entire team is proactive and far more knowledgeable than I had imagined. Let their team fix your contracts.
—Brenda, Advanced Artificial Eyes
I am writing to you and your Microwize team to thank you for the past two years of help and service in allowing me to achieve a more efficient, effective and accurate office.
Before you set up my MediNotes / Medisoft linking system we were using pen and paper and computer software that allowed for duplication of effort, missed billing, paper claims that needed to be printed, placed in an envelope and mailed, and a sometimes rushed and not as accurate charting / documentation system. Now data entry is done one time only, charting with a hand held Tablet PC is done quickly and accurately, and the billing is so instant that the coding and billing are complete and accurate and done before the patient’s hand touches the door knob on the way out! We no longer miss procedures or important documentation and coding that now actually allow the highest level of reimbursement under the HIPPA correct coding initiative.
I am writing this now because recently I requested an audit from someone who worked for the OIG and Medicare and who continues to do consultation work for them and private practitioners. This auditor came to my practice to review my charting, coding and documentation. After reviewing several charts and the system she remarked that this was the best system she had ever seen. A few more pointers from her on coding and documentation and we made the system even better! She was amazed how adaptable and user friendly the program was to institute her recommendations at that very moment!
Again, I recommend this program to anyone in the medical field. I thank you again and look forward to many more years of working together to keep me ahead of the constantly changing rules, codes and documentation criteria.”
— John A. Brandeisky, DPM, FACFAS
This letter was created to inform you, the management team of Microwize, of the type of service and dedication I received from Rosmary Scordamaglia. Let me preface this letter by saying I have been using Web MD for several months and have been very dissatisfied for quite sometime. Actually, it’s been a horrible experience from day one. Anyway, I called NDC Health to set up an account so that I could start billing using their software. You should know that the previous owner of the practice that I currently own used NDC in the past and was already set up with the 7.2 version of Medisoft. A sales person at NDC Health informed me that the only way I could be set up with this type of program was to buy a more advanced version of Medisoft at a cost of a few thousand dollars. I was also told that because of new HIPPA regulations, the current version that I have was not going to be allowed. Being a new business owner, I can’t afford to spend a few thousand dollars on software. (Especially if I don’t really need it) I proceeded to call Microwize on a recommendation and was lucky enough to be transferred to Rosmary Scordamaglia. Ms. Scordamaglia advised me that it was not necessary to upgrade to the 10.0 version to get my basic electronic billing done, and that there were no HIPPA regulations keeping me from using my current operating system. Rosmary did inform me of the benefits, special features and all of its bells and whistles that the upgrade can provide me with. As it turned out, Rosmary did get me set up with the NDC system, and will have my business for many years to come. The point I am making, is that in today’s salesmanship rat race, Rosmary Scordamaglia has what it takes to be honest, provide five star customer care, and go the extra mile to get the job done in a respectful and professional way. If it wasn’t for Ms. Scordamaglia, I would not have joined up with Microwize and therefore NDC Health. I feel that you have an asset on your sales team and I think other sales and service representatives could learn a lot from Ms. Scordamaglia’s methods. I have had an excellent experience so far with Microwize and I contribute it all to Rosmary Scordamaglia.”
— Dr. Darren Katz
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